JOB VACANCIES

Audience Manager (Full Time, Permanent)

Role Description:

Our audiences and communities are at the core of the NCEM, and in this key role of Audience Manager you will be their first point of contact with the NCEM.  You will run our box office system and team, seek to further develop our booking processes and audience communication, work collaboratively to widen our reach, and contribute to the NCEM team’s delivery of excellent customer care and experiences.

We’re looking for a proactive and engaging individual who is keen to build positive relationships with our festival and season audiences, and who is interested in the NCEM’s wide range of artist development and learning & participation projects.  We would like you to provide excellent customer care and serve as an ambassador for the NCEM, working with our focused and experienced team to contribute to NCEM’s growth and development.

Key Responsibilities:

• Operate our Box Office System (Ticketsolve), setting up events, processing sales, sharing regular reports. Ensuring that the customer journey is smooth and clear
• Sharing our events and projects widely via social media, e-newsletters, listings, brochure and poster distribution. Engaging with new communities and contacts to widen our audience reach
• Lead on the set-up and testing of all elements necessary for the ticketing and audience functions of the festivals and seasons (seating plans, guest and sponsor comps, pricing, festival savers) and ensuring all ticketing and event information in the marketing literature is correct
• Manage the relationships with our Patrons and Friends, being their key contact for all ticketing and seating arrangements
• Analyse festival and season sales
• Conduct audience surveys and sharing/actioning feedback
• Manage the ticketing and publicity of events presented by external promotors, and promoting this service
• Ensure all our audience related processes are in line with current regulations and good practice (PCI, GDPR, Equality Act)
• Be a confident and proactive member of the NCEM, supporting our efforts to engage more people in our work, and widen access to careers in the creative industry.

Key Details

Salary:  Between £26,500 to £29,000 pa dependent upon experience. 
Pension:  The NCEM will automatically enrol you in the workplace pension administered by NEST and will contribute 5% of gross salary.  You will be required to contribute 3% of your gross salary.
Place:  At NCEM in central York.  We are close to city centre bus routes and have plenty of secure on-site bicycle parking, as well as free on-site car parking for staff
Schedule: Whilst the role is traditionally full-time, to be worked during office hours Monday to Friday, we are open to listening to alternative proposals.  You are expected to be available throughout each festival period, and the nature of the role requires some flexibility in working hours during our festivals. The NCEM operates a Time Off in Lieu (TOIL) system for any additional hours worked.
Access  The NCEM is all on one-level, with step free access throughout.  Full access information is here https://ncem.co.uk/accessibility/

We aim to be inclusive and encourage applications from candidates with transferable skills and varied career backgrounds. We are open to applications from individuals who may not meet every criterion but can demonstrate the potential to grow into aspects of the role.  If you would like to discuss the NCEM, the requirements of the role, or have any questions regarding a potential application, please contact Cherry Fricker at cherry.fricker@ncem.co.uk  or on 01904 632220.

Essential Skills & Experience

• Excellent spoken and written English
• Excellent interpersonal skills, and a clear and confident communicator
• Experience working with box office software
• Strong organisational skills, with a good eye for detail
• Ability to work well in collaboration with the NCEM team, as well as the ability to work independently
• Digital skills and experience of working with social media in a professional context
• Authorised to live and work in the UK

How to apply:

Please send a copy of your CV and a covering letter (including details of two referees) to Cherry Fricker, Executive Director either by post to St Margaret’s Church, Walmgate, York, YO1 9TL or via email to cherry.fricker@ncem.co.uk.   Or alternatively submit a video/audio recording explaining how you meet the personal specification, including relevant experience and details of two referees. Please let us know if you require any reasonable adjustments in order to apply for the role and attend an interview.                       
The deadline for applications is Thursday 1^st May (5pm)
First interviews are scheduled for Thursday 8^th and Friday 9^th May
Second interviews are scheduled for Monday 19^th May

Please complete the equal opportunities monitoring form on application (voluntary).

We welcome applications from those who are under-represented in the sector, including but not limited to those from lower socio-economic backgrounds, deaf and disabled people, and candidates from Black, Asian and ethnically diverse communities.

Equal Opportunity Monitoring

Equal Opportunity Monitoring