How to Book Tickets

Tickets are available to buy online, by telephone or in person. If you have any queries please email or call the Box Office on 01904 658338.  The NCEM Box Office is open Monday – Friday, 9.00am – 5.00pm from the entrance on Percy’s Lane which runs parallel to Walmgate, just off Navigation Road. Tickets are also available to buy in person up to 45 minutes prior to a concert (unless sold out).

Booking Charges

There is a non-refundable £1.50 transaction charge for each transaction made online or by telephone. This contributes towards the cost of running our Box Office.


Tickets can be collected from our Box Office, posted out, or printed at home. A postage charge of £1.00 applies if you would like your tickets posted. There is no delivery fee for print at home or collection from NCEM Box Office.

Gift Vouchers

These can be purchased from the Box Office in amounts of £5 and £10. You can also purchase them here through PayPal. Gift vouchers are valid for 2 years from date of purchase. 

Select Voucher Value Below


You can reserve tickets for up to 3 days and they must be paid for at least 24 hours before the event. If left unpaid after 3 days, tickets will be released for re-sale.


Concession prices, where applicable, are shown in brackets. These apply to over 65s, under 16s, full time students and those in receipt of means-tested benefits. Audience members who have disabilities are entitled to a complimentary, essential personal assistant - you can read more about our Access Scheme here.


Tickets cannot be refunded after purchase unless the event is cancelled or rescheduled. We can try to re-sell unwanted tickets for a 10% administration fee per ticket; however our own unsold tickets will take priority.

If you are symptomatic or testing positive for Covid infection we would encourage you to stay at home and follow NHS advice. We are not in a position to refund tickets due to Covid infection, in the same way that we can't offer refunds due to any other illness. 

No refunds can be given on the announcement of subsequent special offers.

Cancelled & Rescheduled Events

Where an event is cancelled or rescheduled, we will use our reasonable endeavours to notify you using the details you provided us with at the time of booking. It is your responsibility to inform us of any change to the contact address, telephone or email address you provide us with at the time of booking.

Terms and Conditions

All tickets are sold subject to NCEM's terms and conditions.

under 35 offer

Under 35s Offer

If you are under 35 you can purchase discounted tickets for selected concerts promoted by the NCEM.  To take advantage of this offer, call the Box Office on 01904 658338 or book online. 

There are limited number of tickets available at this price on a first-come, first-served basis so we recommend that you book early so you don’t miss out – if you are unable to book it’s because they’re sold out (sorry!).

When collecting tickets you will need to bring along photo ID which will be checked as proof of age.  
No additional discounts will apply. 

Attending a Performance or Event


The entrance to the NCEM for perfomances is via Walmgate or Percy's Lane. We will open the doors 30 minutes before each performance. Please arrive before the start of the performance as the doors will be closed at this point to prevent any disruption to the concert. 

The Auditorium

All seating is unreserved, unless otherwise stated.

Food & Drink

The NCEM bar will be open before the performance starts and during the interval. To avoid interval queues, please order interval drinks before the performance. 


Click here for the closest car parks to the NCEM. Onsite parking is available by prior arrangement only for those with specific access requirements. 

Access Requirements

The NCEM is completely accessible for wheelchair users. if you have any access requirements, please contact us at to let us know in advance. Further details on our accessibility are available here.

Page last updated: 15/03/2024