How to Book Tickets

Tickets are available to buy online, by telephone or in person. If you have any queries please email boxoffice@ncem.co.uk or call the Box Office on 01904 658338.  The NCEM Box Office is open Monday – Friday, 9.00am – 5.00pm from the entrance on Percy’s Lane which runs parallel to Walmgate, just off Navigation Road. Tickets are also available to buy in person up to 45 minutes prior to a concert (unless sold out).

Booking Charges

There is a non-refundable £1.50 transaction charge for each transaction made online or by telephone. This contributes towards the cost of running our Box Office. We have chosen to levy this as a separate charge instead of increasing the cost of each ticket, so that you only pay once per transaction - when booking you can book for as many events as you like in one go and only pay the transaction fee once.  

Delivery

Tickets can be collected from our Box Office, posted out, or printed at home. A postage charge of £1.00 applies if you would like your tickets posted. There is no delivery fee for print at home or collection from NCEM Box Office.

Gift Vouchers

These can be purchased online in amounts of £5, £10 and £20. Gift vouchers are valid for 2 years from date of purchase. 

Reservations

You can reserve tickets for up to 3 days and they must be paid for at least 24 hours before the event. If left unpaid after 3 days, tickets will be released for re-sale.

Concessions

Concession prices, where applicable, are shown in brackets. These apply to over 65s, under 16s, full time students and those in receipt of means-tested benefits. Audience members who have disabilities are entitled to a complimentary, essential personal assistant - you can read more about our Access Scheme here.

Refunds

Tickets cannot be refunded after purchase unless the event is cancelled or rescheduled. We can try to re-sell unwanted tickets for a 10% administration fee per ticket; however our own unsold tickets will take priority.

If you are symptomatic or testing positive for Covid infection we would encourage you to stay at home and follow NHS advice. We are not in a position to refund tickets due to Covid infection, in the same way that we can't offer refunds due to any other illness. 

No refunds can be given on the announcement of subsequent special offers.

Cancelled & Rescheduled Events

Where an event is cancelled or rescheduled, we will use our reasonable endeavours to notify you using the details you provided us with at the time of booking. It is your responsibility to inform us of any change to the contact address, telephone or email address you provide us with at the time of booking.

Terms and Conditions

All tickets are sold subject to NCEM's terms and conditions.